Custom Photo Heart Charm

Returns Policy

We’re confident you’ll love our products, but if something’s not the right match for you ,you are entitled to a one-time, no-questions-asked return for a refund. Final sale,engraved styles,personal custom jewelry will not be accepted for a refund or exchange.Thanks for your understanding.For specific details, please refer to the following Return Policy:

1. If you made a mistake during the order, you can contact us at service@verhalo.com or chat on our site to modify or cancel the order within 24 hours, we’ll modify it by free if there’s no price difference or give you 100% refund; If the order has been shipped, sorry, you can’t cancel the order.

2.If your package is unclaimed and returned to us, we will refund the amount of the products, but the shipping cost will not be refunded.If the order is free shipping, we’ll deduct the shipping fee.So please make sure your delivery adreess and contact number is right.

3.If there is any quality problem, you have 14 days from the date you receive the products to contact us and request a return. We will resend the products for you at no charge(note that all orders can be exchanged for once only), or provide a 100% refund.

Shipping

We offer FREE shipping for all orders over $59. And we strive to deliver your jewelry as soon as possible, so please make sure to enter the correct address and include all the required information.

Our products will be shipped directly from the factory, which will take 7-12 business days.

In general, the estimated timeline for processing your order is 1-2 business days before we ship your order. For engraved styles and personal custom jewelry, it may take 7-14 business days for us to process before we ship your order.